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Privacy Policy

The purpose of this Privacy Policy is to inform interested parties about the collection and processing of personal data provided by customers or users through the website www.Shoescinderella.com (hereinafter, the “Website”).

The Website is owned by SHOESCINDERELLA, with registered office in Spain, which is responsible for the collection and processing of your personal data (hereinafter, “SHOESCINDERELLA”).

  1. PURPOSE OF THE PROCESSING

SHOESCINDERELLA informs you that the personal data you provide us with as a result of i) browsing the Website, ii) the queries you make through any of the means indicated in the “Contact” section of the Website, as well as queries related to the management of your subscription to our newsletter and/or the sending of commercial communications, and/or iii) the request or purchase of any product, or any transaction or operation you carry out through the Website, will be processed for the following purposes:

  • To manage any situation in the pre-contractual and/or contractual framework in order to: – Identify you and, where appropriate, assist and manage your registration.
    • Identify you and, where appropriate, assist and manage your registration.
    • Contact you and answer any questions you may have.
    • Carry out all necessary actions and procedures related to your purchase.
    • Carry out all necessary procedures in the event that you have any pre-contractual or contractual relationship.
    • Carry out all the necessary procedures so that you can take advantage of our promotions and discounts.
    • Send you an email informing you of the status of your shopping basket.
    • Request your banking information on exceptional occasions when you have requested the cancellation of your order and it is no longer possible to return the corresponding money by the same means you used when you placed the order.
  • To carry out usability and quality analyses in order to improve our services in order to:
    • To draw up statistical profiles.
    • To know your opinion and conduct surveys about our products, services and your relationship with SHOESCINDERELLA if you have given us your consent.
  • To carry out marketing actions, subject to your consent, in order to:

– Send you information, by any means, about products, actions and promotions of the SHOESCINDERELLA brand.

– Send you our newsletter periodically.

– Send you notifications when a product is in stock.

  1. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

The legal basis on which we process your personal data is as follows:

  • The execution of the contract you accept when you register and make a purchase.
  • The consent freely given, in order to manage the requests and/or requests you make, including doubts, queries and/or complaints, manage the registration and cancellation, send commercial communications about products and services, as well as making it possible for you to enjoy our services or functionalities. Although you can withdraw your consent at any time, without it we will not be able to respond to your queries. This will not affect the lawfulness of any processing previously carried out.
  • Legitimate interest in order to carry out satisfaction surveys and to monitor users’ use of the computer systems from which the services are offered.
  1. DATA RETENTION

The data provided will be retained for the time necessary to ensure compliance with the legal obligations incumbent upon SHOESCINDERELLA including:

  • For processing activities based on user consent, personal data will be retained until the user withdraws the consent given.
  • For activities based on SHOESCINDERELLA’s legitimate interest, personal data will be retained until the user objects to the processing activity.
  • For processing based on the contractual relationship established with the purchase of our products, personal data will be retained for the duration of the obligations or liabilities arising from such provision.

In any case, once you withdraw your consent or object to the processing activity, the data will be blocked as appropriate and will be kept until the expiry of the legal blocking periods related to the liabilities to which SHOESCINDERELLA is subject.

In determining the appropriate retention period for your personal data, SHOESCINDERELLA will consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether or not SHOESCINDERELLA can achieve those purposes by other means, as well as any applicable legal, regulatory, tax, accounting or other requirements.

  1. DISCLOSURE AND ACCESS TO YOUR DATA

We inform you that your personal data will not be disclosed to any third party outside SHOESCINDERELLA, except as required by law and in the cases described above.

  1. SECURITY IN THE PROCESSING OF YOUR DATA

SHOESCINDERELLA has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and prevent their alteration, loss and unauthorised processing and/or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether by human action or the physical and natural environment.

Any processing related to the services of this Website is carried out only by designated data processing staff or staff involved in maintenance operations.

  1. UPDATING OF DATA

You must notify SHOESCINDERELLA of any change in the data you have provided and, in any case, you will be responsible at all times for the truthfulness and accuracy of such data.

  1. WHAT ARE THE RIGHTS OF THE INTERESTED PARTIES?

To exercise your rights under the data protection regulations, you can send a written communication to the following e-mail address dataprotection@shoescinderella.com.

We inform you that SHOESCINDERELLA will deal with the right exercised within one month from the date of receipt of the request. This period may be extended to two months, taking into account the complexity and number of requests, in which case the interested party will be notified.

In addition, you may lodge a complaint in relation to the processing of personal data with the competent supervisory authority, where you consider that your rights under the applicable regulations have been infringed.

  1. INTERNATIONAL DATA TRANSFERS

We inform you that, although no international transfer is foreseen, the provision of services by SHOESCINDERELLA to its customers may be associated with implicit international data transfers. If this is the case, such transfers will be regulated in accordance with the provisions of current data protection legislation, as indicated by such third parties.

  1. PERSONAL DATA OF THIRD PARTIES

In the event that you include personal data relating to another person, you shall, prior to the inclusion or communication of such data, inform such persons of the content of this Privacy Policy. In any case, you guarantee that you have obtained the prior consent of these third parties for the communication of your personal data to SHOESCINDERELLA.

  1. MODIFICATION OF THE PRIVACY POLICY

SHOESCINDERELLA reserves the right to modify and/or update this privacy policy at any time to adapt it to the applicable legislation. In any case, the new policy will be published on this Website and will remain available to users and visitors at all times. We recommend that you regularly check the Website to ensure that you are aware of any changes.