Shipping, delivery, and returns

Delivery time

Orders have an usual processing time of 1 business day. At this time, the chosen transport option will have to be added.

We will send you a confirmation email to the address you have provided in the registration/purchase process when we accept your order and with the processing and shipping of the same.

 

How much does delivery cost?

*Shipping time until arrival at customs. Customs procedures can generate delays and/or costs beyond Shoes Cinderella

Can I return an order?

You have the right to exchange and return the products within 15 days of receiving your order.

If you want to make a size change, just send an email to comercial@shoescinderella.com indicating your order number, the item you want to change, and the size you would like to receive. We will send you the label to put on the return package, and our agency will pick it up at your home (if you want it to be picked up at an address different from where the order was delivered, you must expressly notify us).

If you wish to return a product, send us an email to comercial@shoescinderella.com indicating your order number, and the item you wish to return. We will contact you within 3 working days to provide you with the return instructions.